itelligence UK - Extending Our Support to the SAP Community.

Are you and your business prepared should Coronavirus impact employee availability?

With heightened tensions and uncertainties relating to the Coronavirus (COVID-19) outbreak, the health and well-being of our employees, customers, and partners remain paramount for itelligence.

We know from first-hand experience that many organisations take business continuity extremely seriously and have solid plans around system and infrastructure failures. Nonetheless, we know a number of you are very concerned about your readiness to cope with the potential risk of an outage to your SAP systems coinciding with unavailability of key staff due to Coronavirus.

It is important in these times that we seek to simply do the right thing. With that in mind itelligence UK is here to help with your business continuity. If your SAP business systems suffer from a Priority One (P1) System Down, then itelligence UK will get you up and running Free of Charge.*

itelligence UK benefits from being a global organisation with over 10,000 employees who are uniquely placed to deliver services from a number of countries including most European countries, the USA, India and Malaysia. itelligence UK is insulated with our global delivery model that presents a reduced risk option for ongoing SAP Support. If you suffer a P1 issue, please get in touch with itelligence and we will get your business back up and running.

This will be on the basis that we are given access either remotely or physically as the case requires and that the site or organisation doesn’t have restrictions in place that prevent active diagnosis and remediation.

What do we expect in return?

Nothing but of course in business as in life in the long run, what goes around comes around and we all want relationships with people that, just do the right thing.

Terms and Conditions

*Priority One Support 
An ‘Incident’ means an unplanned interruption to a production system, or an event which is not part of the standard operation of a Production System and caused disruption to or a reduction in the quality of the service received by the Customer and Customer Productivity. A Priority 1 is an incident has the status of “Very High” with serious consequences for normal business transactions and urgent business critical work cannot be performed. itelligence will respond to your P1 issue to get your SAP ERP platform back up-and-running and there will be no charge to achieve this.


Our Service Level Agreement offers a Response Time of 30 Minutes and we operate a 24 x 7 Support Service. In the event of a severe outbreak of Coronavirus in the UK, itelligence would provide services from another region to ensure continuity of service for your business. Any other SAP project or activity that is not P1, itelligence would be happy to quote for the work.